Q: What documents do I need to bring to check-in?
A: You only need to bring your personal ID (citizen's card or passport).
Q: What is the check-in time? What about check-out?
A: You can check-in starting at 3 pm. Check-out is possible until 12 pm.
Q: Is it possible to change the check-in / check-out time?
A: Please contact our reservations department at firstname.lastname@example.org. If you prefer, please contact us on +351 21 340 8288.
Q: Are pets allowed in the hotel?
Pets are not allowed in the hotel premises.
Q: Is smoking allowed in the room?
No, smoking is not allowed inside our rooms. The smoking permit areas are the Terrace and Rooftop
Q: Is there a Wi-Fi connection in every room?
Yes, all rooms offer high-speed Wi-Fi.
Q: Is there a safe in all the rooms?
A: Yes, all rooms have a secure safe where you can store your personal belongings.
Q: What amenities are available in the rooms?
A: Please check the specific typology of your room, in the "Rooms" tab, to know exactly what amenities will be available.
Q: What is the maximum number of guests per room?
A: Please check the specific typology of your room, in the "Rooms" tab, as the limits vary. However, the maximum number of adults in a room is 3.
Q: Can I enjoy catering services without having a reservation?
A: Yes, our catering services are open to the general public. You can enjoy a unique experience and sample some of the dishes that delight our guests.
Q: Can I use the Terrace without having a reservation?
A: Yes, you can take advantage of the Terrace which is part of the BAHR restaurant on the 5th floor. The terrace on the 6th floor (rooftop) is for the exclusive use of hotel guests.
Q: I lost a personal object in the hotel. How should I proceed?
A: You should contact our reservations department at email@example.com. If you prefer, you can contact us on +351 21 340 8288.