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  • Best price
  • Free Wifi
  • Welcome drink
( 2 Noites )

FAQ

General

Q: What are the advantages of booking online?

A: When you make your reservation directly on our website, you will have access to several advantages, among them: the best price guaranteed and an exclusive credit that you can later use in our catering areas. Also, your preferences will always be taken into account by our team.

Q: What are the available payment methods?

A:
You can pay with a Credit or Debit Card.

Q: Is it safe to pay through the website?

A: It is completely safe to make your payment through the website, since we use an online security certificate that allows us to encrypt all the data you submit.

Q: What are the main means of transportation to get to the hotel?

A: You can get to Bairro Alto Hotel by subway, getting off at Baixa-Chiado station, on the blue line. You can also take the route via Carris, choosing the bus no. 758, which stops at Rua do Alecrim or Praça Luís de Camões. As a third alternative, you have the possibility of booking a transfer through our reservation and / or concierge services.

Q: Does the hotel has a parking lot?

A: We do not own a parking lot. However, you can park your car in the Camões Parking or use our Valet Parking service, which is right next to the hotel, at a rate that we offer you.

Q: I am under 18 years old; can I make a reservation at the hotel?

A: Yes, as long as you are authorized by your legal guardian in an official document.

Q: When is the breakfast served?

A: We start serving breakfast at 7am and finish at 10:30am. On Saturday and Sunday, we offer an alternative breakfast, at the Mezzanine Bar, until noon (extra fee).

Reservations

Q: How can I make a reservation?

A: The reservation process is very simple: access our homepage and, in the area referring to the online booking, indicate which dates you want and how many rooms you wish to book. After this step, you will be directed to our booking engine, where you can choose your room typology and finally submit your personal information and payment details. This is an easy and fast process, for your convenience. You can also make your reservation by calling the number +351 21 340 8288 or by e-mail, at reservations@bairroaltohotel.com.

Q: Can I book more than one room?

A:
You can book up to 9 rooms. If you wish to book more than this number of rooms, please contact the reservations department at reservations@bairroaltohotel.com. If you prefer, you may contact us on +351 21 340 8288.

Q: Are there rooms for people with reduced mobility

A:
Yes, we have adjusted rooms available. 

Q: Can I cancel or change my reservation?

A: Depending on the rate, you can cancel or change the reservation up to 48 hours prior to the reservation date. For more information or special circumstances, you should contact our reservations department at reservations@bairroaltohotel.com. If you prefer, you may contact us on +351 21 340 8288.

Q: If I don’t arrive at the hotel on the scheduled date, will I be charged the full amount of the reservation?

A: Yes, in case of no-show, 100% of the amount of the stay will be charged.

Q: I did not receive the reservation confirmation in my e-mail. What should I do?

A: Please contact our reservations department at reservations@bairroaltohotel.com. If you prefer, please contact us on +351 21 340 8288.

Q: How can I make a reservation with a voucher?

A: To make a reservation with a voucher, you should contact our reservations department at reservations@bairroaltohotel.com. If you prefer, please contact us on +351 21 340 8288.

Stay

Q: What documents do I need to bring to check-in?

A: You only need to bring your personal ID (citizen's card or passport).

Q: What is the check-in time? What about check-out?

A: You can check-in starting at 2 pm. Check-out is possible until 12 pm.

Q: Is it possible to change the check-in / check-out time?

A: Please contact our reservations department at reservations@bairroaltohotel.com. If you prefer, please contact us on +351 21 340 8288.

Q: Are pets allowed in the hotel?

A:
Pets are not allowed in the hotel premises.

Q: Is smoking allowed in the room?

A:
No, smoking is not allowed inside our rooms.

Q: Is there a Wi-Fi connection in every room?

A:
Yes, all rooms offer high-speed Wi-Fi.

Q: Is there a safe in all the rooms?

A: Yes, all rooms have a secure safe where you can store your personal belongings.

Q: What amenities are available in the rooms?

A: Please check the specific typology of your room, in the "Rooms" tab, to know exactly what amenities will be available.

Q: What is the maximum number of guests per room?

A: Please check the specific typology of your room, in the "Rooms" tab, as the limits vary. However, the maximum number of adults in a room is 3.

Q: Can I enjoy catering services without having a reservation?

A: Yes, our catering services are open to the general public. You can enjoy a unique experience and sample some of the dishes that delight our guests.

Q: Can I use the Terrace without having a reservation?

A: Yes, you can take advantage of the Terrace which is part of the BAHR restaurant on the 5th floor. The terrace on the 6th floor (rooftop) is for the exclusive use of hotel guests.

Q: I lost a personal object in the hotel. How should I proceed?

A: You should contact our reservations department at reservations@bairroaltohotel.com. If you prefer, you can contact us on +351 21 340 8288.

Wellness Center

Q: What is the opening hours of the Wellness & Fitness Center?

A:
The Wellness & Fitness Center of Bairro Alto Hotel is open daily from 06:30 am to 11:00 pm.

Q: What kind of equipment do they offer?

A: We have several gym equipment focused on cardio workouts (treadmill, spinning and elliptical cycling) and strength training (bench, weights, kettlebell, boxing bag, etc.). We also have a sauna area, a sensory shower and a double treatment room. For more detailed information please visit the Wellness & Fitness Center page.

Q: I’m not staying in the Hotel. Can I use the Wellness & Fitness Center?

A: The Wellness & Fitness Center is for the exclusive use of hotel guests.

Transfers

Q: Do you have transfer services to and from the airport?

A: Yes, we do. For more information you should contact our reservations department at reservations@bairroaltohotel.com. If you prefer, contact us on +351 21 340 8288.

Q: How can I get from the airport to the hotel?

A: You can travel through the subway, leaving at Baixa-Chiado station, on the Blue line. You can also take a Taxi / Uber to our address: Praça Luís de Camões, 2, 1200-243, Lisbon. Alternatively, you can use the hotel's shuttle service, and for this you should contact our reservations department at reservations@bairroaltohotel.com. If you prefer, contact us on +351 21 340 8288.

Meetings & Events

Q: How many rooms are available and what is their capacity ?

A: We have a total of 4 rooms available, each with different capacities. For more information please visit the "Meetings & Events” page, where we provide all the details of our meeting rooms.

Q: Can I book more than one room?

A: Yes you can. For more information you should go to the "Meetings & Events” page, where we provide all the details of our meeting rooms. Alternatively, you can contact our reservations department at reservations@bairroaltohotel.com. If you prefer, please contact us on +351 21 340 8288.

Q: How can I book your rooms?

A: You should contact our reservations department at reservations@bairroaltohotel.com. If you prefer, contact us on +351 21 340 8288.

Q: How far in advance should I book a room?

A: There is no set advance time for these situations, however, we advise you to always book as early as possible. To do this you must contact our reservations department at reservations@bairroaltohotel.com. If you prefer, contact us on +351 21 340 8288.

Q: Do you have catering service available in the meeting rooms?

A: Yes, we have several menus available and we can also work with you to meet your preferences and expectations.

Can not find the answer to your question? Contact us!

If you have a question not depicted in this page or if you just would like to know more, don`t hesitate to contact us